Your customer. Your order. FoodPoint delivers.
Uber Eats can introduce you to marketplace shoppers. But a loyal customer’s phone or website order already belongs to your direct channel. FoodPoint Dispatch gives that order a driver request and a delivery quote, without a commission on the food sale.
Delivery fees apply. The 5% incentive is calculated on the delivery fee, not your food sales, and is recorded separately from billing. Availability and driver acceptance apply.
Uber’s US page lists Uber Eats Marketplace fees of 20% Lite, 25% Plus and 30% Premium, with plan-specific promotions and additional conditions. Uber Direct separately fulfills your own-channel orders with per-delivery pricing, advertised from $7.99 and varying by market and service. Webshop offers commission-free ordering with its own processing fee. Dispatch competes on direct fulfillment, not a claim that all Uber products have marketplace fees.
US published terms reviewed October 12, 2026. Promotions, local rules and contract terms may differ. On mobile, scroll the table sideways.
| Decision | FoodPoint Dispatch | Uber Eats |
|---|---|---|
| Order origin | Phone, website or another direct channel you already use. | Uber Eats: orders originate in its marketplace. Uber Direct: orders originate in your channels. |
| Cost structure | No monthly Dispatch subscription or commission on the direct food sale. A distance-and-handling delivery quote applies. | US Marketplace: published 20%, 25% or 30% base fees, plus applicable plan conditions. Uber Direct: quoted per-delivery fee. |
| Using your own drivers | Dispatch requests a FoodPoint network driver; it is not the paid FoodPointOS own-fleet module. | Uber Eats lists a separate 15% self-delivery plan; use of its network for those orders carries separate conditions. |
| Restaurant incentive | 5% of the current Dispatch delivery fee, recorded as an incentive rather than an automatic invoice discount. | An equivalent recurring incentive is not established by the cited official pages. Promotional offers are separate. |
| Operations and tracking | Driver request, available fleet signals, pickup/delivery status and receipt details in the business workflow. | Uber Direct documents dashboard/API/channel-partner requests and live delivery updates. |
Use marketplace visibility when it earns its place in your business. For orders generated by your own brand, compare a real Dispatch quote with an Uber Direct quote for the same addresses and service requirements.
FoodPoint Dispatch is an on-demand delivery workflow for businesses that already have the order. Account setup and an active payment method come first. Driver availability depends on the pickup location, time and acceptance.
01
Keep taking orders by phone, website or your current POS. Dispatch is the delivery layer.
02
Enter the customer and destination. See the distance-and-handling fee before you commit.
03
With details and quote ready, one action starts the search for an available FoodPoint driver.
04
See assignment, pickup and completion progress, plus delivery receipt details.
You do not need to switch to the full FoodPointOS subscription to request direct-order deliveries. Keep your existing order-taking setup and enter the delivery manually. A POS name in your profile does not imply an automated integration.
Dispatch delivers your direct orders. FoodPoint Marketplace offers a separate sales channel with its own commission terms. FoodPointOS paid plans add broader kitchen, inventory, employee and own-fleet capabilities.
Explore the full FoodPointOS ecosystemUnderstand what you keep and what you pay
Dispatch’s current offer allocates 5% of the quoted delivery fee to the restaurant as an incentive. It is a separate amount recorded with the delivery and weekly settlement, not an automatic reduction of the invoice or a guaranteed increase in your food margin.
Actual delivery prices vary. The $10 charge is not automatically reduced to $9.50. Confirm incentive payment/credit timing and current account terms. Ordering/payment processing costs remain separate.
Uber Eats is a marketplace; Uber Direct delivers orders from your channels without marketplace commission. Ignoring Uber Direct would misrepresent the alternatives. Compare delivery quotes, coverage, service requirements and the Dispatch incentive rather than assuming Dispatch is always cheaper.
Business account access has no monthly Dispatch subscription. Delivery itself is not free: you confirm a quote based on distance and handling before requesting a driver. An active billing method is required. Full FoodPointOS subscriptions and FoodPoint Marketplace sales are separate products with their own charges.
The current Dispatch offer allocates a restaurant incentive equal to 5% of the delivery fee, not 5% of the food order or total restaurant sales. A $10 delivery fee creates a $0.50 incentive. The applicable amount is recorded for the delivery and weekly settlement. It is not automatically deducted from the delivery charge; confirm payment or credit timing with FoodPoint before treating it as cash received.
For orders you receive through your own channels and submit to Dispatch for delivery, Dispatch charges the delivery quote rather than a percentage of the food sale. Your ordering system and card processing may have their own fees. Orders sold through FoodPoint Marketplace are a different channel; its current standard commission is 20%.
You can keep your existing order-taking setup and manually request a delivery for a direct order. Selecting a POS type in Dispatch is a business reference, not a promise of an automatic POS integration. You enter the customer and delivery destination, review the quote, then request a driver.
No. Once the customer details and quote are ready, the Request driver action starts the search for an available FoodPoint driver. Assignment requires driver availability and acceptance. An unaccepted request may wait in the queue. Confirm service availability for your pickup location before offering delivery to customers.
Reviewed October 12, 2026. Published by FoodPointOS, not an independent ranking. Features, fees and availability can change; confirm current terms before buying.
Descriptions cover documented capabilities, not a guarantee that every feature is included in every plan. Unverified details are not treated as absent features.
Make your next direct order a different decision
Start with the orders you already receive. Create your account, confirm service availability and billing, then compare the actual delivery quote. No need to rebuild your entire business first.
Make Dispatch your first call