Privacy Policy

Foodpoint OS Mobile App

Last updated: April 13, 2026

Introduction

Foodpoint OS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

Personal Information

Name, email address, and phone number
Delivery address and payment information
Account credentials and preferences
Communications with our support team

Order Information

Orders placed through the app
Order history and preferences
Items selected and customizations
Transaction and payment history

Location Information

Delivery address for orders
Real-time location during delivery (drivers only, with consent)
GPS coordinates for route optimization

Device Information

Device type, OS version, and unique identifiers
App usage statistics and crash reports
IP address and network information

2. Driver-Specific Information

If you are a driver, we collect additional information:

Driver's license details and background check information
Vehicle information (make, model, year, color, license plate)
Real-time location tracking during active deliveries
Delivery confirmations and completion times
Performance metrics and ratings from customers
Banking information for payouts

3. Camera Usage

Our app may request camera access for the following purposes:

Proof of Delivery: Drivers may capture photos to confirm order delivery
Incident Documentation: Drivers may photograph incidents or damage for safety and accountability
Driver Verification: Photo capture during driver application and onboarding

Camera access is optional and requested only when needed. You can disable camera permissions in your device settings at any time.

4. How We Use Your Data

Process and fulfill food orders
Route optimization and delivery logistics
Real-time order tracking for customers and drivers
Payment processing and billing
Communication regarding orders and account updates
Quality assurance and customer support
Analytics to improve app performance and features
Fraud prevention and security
Legal compliance and regulatory requirements

5. Data Protection & Security

We implement industry-standard security measures to protect your data:

Encrypted data transmission (HTTPS/TLS)
Secure server storage with access controls
Regular security audits and updates
Employee confidentiality agreements
Compliance with data protection regulations

While we strive to protect your information, no security system is impenetrable. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access.

6. Data Retention

We retain personal data for as long as necessary to provide our services and fulfill legal obligations. Order history is retained for accounting and customer service purposes. You can request data deletion by contacting us, except where legally required to retain certain information.

7. Third-Party Sharing

We may share limited information with:

Restaurants/food partners (order details only)
Delivery drivers (customer location, order info)
Payment processors (transaction data only)
Service providers (analytics, hosting, support)
Law enforcement (if legally required)

We do not sell or rent your personal data to third parties.

8. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Opt-out of marketing communications
Control location and camera permissions
Request data portability

To exercise these rights, contact us at the information provided below.

9. Children's Privacy

Foodpoint OS is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such information, we will promptly delete it. Parents or guardians who believe their child's information has been collected should contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via in-app notification or email. Your continued use of the app constitutes acceptance of the updated policy.

11. Contact Us

For privacy concerns, data requests, or questions about this policy:

Email: privacy@foodpoint.com

Mailing Address:

Foodpoint Inc.
Privacy Department
Louisville, KY 40202
United States

We will respond to privacy requests within 30 days.

12. Compliance

This app complies with applicable data protection regulations including GDPR, CCPA, and other privacy laws. We maintain privacy practices aligned with industry standards and mobile platform guidelines (Apple App Store and Google Play Store).