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A marketplace marketing fee and a restaurant delivery incentive may both say “5%,” but they mean opposite things. Grubhub’s fee pays for marketplace exposure. FoodPoint Dispatch’s current incentive allocates 5% of a delivery fee to your restaurant for direct-order deliveries.
Delivery fees apply. The 5% incentive is calculated on the delivery fee, not your food sales, and is recorded separately from billing. Availability and driver acceptance apply.
Grubhub’s US pricing page lists marketing commissions of 5% Basic, 15% Plus and 20% All-access. Grubhub Delivery fees start at an additional 10%, and payment processing is separate. Local pricing can differ. Grubhub Direct separately offers branded commission-free online ordering, with delivery and processing requirements to review.
US published terms reviewed October 12, 2026. Promotions, local rules and contract terms may differ. On mobile, scroll the table sideways.
| Decision | FoodPoint Dispatch | Grubhub |
|---|---|---|
| Customer acquisition | You bring an order from your own sales channel. Dispatch supplies delivery coordination, not promised new shoppers. | Marketplace markets your restaurant to Grubhub/Seamless diners. Direct is a separate branded ordering product. |
| Meaning of 5% | 5% of the delivery fee allocated to the restaurant as an incentive under the current Dispatch offer. | Basic lists a 5% marketing commission charged to the restaurant. Delivery and payment processing are separate costs. |
| Delivery cost | Review the distance-and-handling quote before requesting a FoodPoint driver. | Grubhub Delivery and Supplemental Delivery list delivery fees starting at 10%; Self Delivery uses your drivers. |
| Monthly access | No monthly Dispatch subscription; deliveries are billed separately. | Grubhub advertises no Marketplace platform or maintenance fees, and no monthly hosting fees for Direct. |
| Delivery workflow | Customer details, destination, quote, driver request, progress and receipt in the business portal. | Grubhub supports its fleet, self-delivery and supplemental delivery, depending on the selected setup. |
If Grubhub is bringing you valuable new diners, judge that acquisition channel on its own economics. For an order you already received directly, compare the delivery cost and incentive without paying for marketplace discovery you did not use.
FoodPoint Dispatch is an on-demand delivery workflow for businesses that already have the order. Account setup and an active payment method come first. Driver availability depends on the pickup location, time and acceptance.
01
Keep taking orders by phone, website or your current POS. Dispatch is the delivery layer.
02
Enter the customer and destination. See the distance-and-handling fee before you commit.
03
With details and quote ready, one action starts the search for an available FoodPoint driver.
04
See assignment, pickup and completion progress, plus delivery receipt details.
You do not need to switch to the full FoodPointOS subscription to request direct-order deliveries. Keep your existing order-taking setup and enter the delivery manually. A POS name in your profile does not imply an automated integration.
Dispatch delivers your direct orders. FoodPoint Marketplace offers a separate sales channel with its own commission terms. FoodPointOS paid plans add broader kitchen, inventory, employee and own-fleet capabilities.
Explore the full FoodPointOS ecosystemUnderstand what you keep and what you pay
Dispatch’s current offer allocates 5% of the quoted delivery fee to the restaurant as an incentive. It is a separate amount recorded with the delivery and weekly settlement, not an automatic reduction of the invoice or a guaranteed increase in your food margin.
Actual delivery prices vary. The $10 charge is not automatically reduced to $9.50. Confirm incentive payment/credit timing and current account terms. Ordering/payment processing costs remain separate.
No. Its cited US page lists marketing commissions starting at 5%, with separate delivery fees starting at 10% and payment processing charges. Grubhub Direct is a separate commission-free ordering product. Rates, packages and local rules can vary.
Business account access has no monthly Dispatch subscription. Delivery itself is not free: you confirm a quote based on distance and handling before requesting a driver. An active billing method is required. Full FoodPointOS subscriptions and FoodPoint Marketplace sales are separate products with their own charges.
The current Dispatch offer allocates a restaurant incentive equal to 5% of the delivery fee, not 5% of the food order or total restaurant sales. A $10 delivery fee creates a $0.50 incentive. The applicable amount is recorded for the delivery and weekly settlement. It is not automatically deducted from the delivery charge; confirm payment or credit timing with FoodPoint before treating it as cash received.
For orders you receive through your own channels and submit to Dispatch for delivery, Dispatch charges the delivery quote rather than a percentage of the food sale. Your ordering system and card processing may have their own fees. Orders sold through FoodPoint Marketplace are a different channel; its current standard commission is 20%.
You can keep your existing order-taking setup and manually request a delivery for a direct order. Selecting a POS type in Dispatch is a business reference, not a promise of an automatic POS integration. You enter the customer and delivery destination, review the quote, then request a driver.
No. Once the customer details and quote are ready, the Request driver action starts the search for an available FoodPoint driver. Assignment requires driver availability and acceptance. An unaccepted request may wait in the queue. Confirm service availability for your pickup location before offering delivery to customers.
Reviewed October 12, 2026. Published by FoodPointOS, not an independent ranking. Features, fees and availability can change; confirm current terms before buying.
Descriptions cover documented capabilities, not a guarantee that every feature is included in every plan. Unverified details are not treated as absent features.
Make your next direct order a different decision
Start with the orders you already receive. Create your account, confirm service availability and billing, then compare the actual delivery quote. No need to rebuild your entire business first.
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